At Grand Union Solar Limited, we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, store, and share your personal data when you use our website or services.
1. Information We Collect
We may collect and process the following types of personal data:
- Your name, email address, telephone number, and address
- Details about your property and service requirements
- Correspondence or feedback you send us
- Technical information such as IP address, browser type, and device usage (via cookies)
2. How We Use Your Information
We use your data to:
- Respond to enquiries and provide quotations
- Deliver our services, including installation and maintenance
- Improve our website and customer service
- Meet legal and regulatory obligations
We do not sell or rent your personal data to third parties.
3. Data Sharing
We may share your personal information with:
- Subcontractors or engineers involved in providing your service
- Product manufacturers (e.g., for warranties or support)
- Legal, regulatory, or public authorities where required
All third parties are contractually required to keep your data secure and use it only for the agreed purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes secure servers, password protection, and data access controls.
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- To provide you with services or support
- To comply with legal and tax requirements
- To resolve disputes or enforce agreements
After this, your data is securely deleted or anonymised.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete information
- Request erasure of your data in certain circumstances
- Object to processing or restrict how we use your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to enhance user experience and track anonymous usage statistics. You can manage or block cookies via your browser settings.
See our Cookie Policy for more details.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be clearly communicated on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we use your data, please get in touch:
Grand Union Solar Limited
📧 Email: info@grandunionsolar.co.uk